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Balloon Delivery FAQ's
When will my balloon arrive?
For balloon deliveries, you will be asked to select a preferred delivery date. We can deliver Monday - Saturday (excluding Bank Holidays) in Dublin only.
Same day delivery is possible for all orders made before 12.00 Midday
Delivery is only possible Tues to Friday. Weekend delivery is not possible as there is no courier service at weekend
We cannot be held responsible if your balloon doesn't arrive on time, our courier partners may experience delays that are outside of our control.
We recommend that you leave 1-2 days working days for delivery and order in advance.
What if the person is not in to sign for the delivery?
Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a parcel coming to ensure the balloon arrives in the best possible condition.
Can I return my items?
We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.
My item was faulty
We understand how important sending gifts to our loved ones can be, therefore our wonderful team of balloon artists will ensure that all personalised balloons leave our studio looking their best.
If unfortunately your balloon arrives damaged then please send a picture of the damaged balloon immediately to us at email@example.com.
Will my balloon be inflated? Is it in a box?
All of our gift balloons (photo and bubble) will be inflated with helium, tied with ribbons and attached to a balloon weight, which varies according to the style of balloon you are choosing.
They arrive in a tissue lined box and are securely taped.
Can my balloon be personalised?
Our gift bubble balloons can be personalised with your own text and have a choice of either a confetti or latex balloon filling.
Our personalised photo balloons can be personalised by your choice of a single photo or 4 photos plus message. You can also write a gift message that will be included in your gift. Our gift cards have a limit of 200 characters.
How long will my balloon float for?
Our personalised bubble balloons have a float time of approximately 1 week, but this can vary hugely depending on how and where they are kept.
Helium does not like the cold so leaving it in a garage or a car overnight will reduce the life of the balloon dramatically.
Keeping it at room temperature will always ensure it looks it’s best for the longest period of time.
Foil photo balloons, which we also offer inflated, have a float time of 4-6 days.
Due to Data Protection, we're unable to discuss orders (including who the item is from, resends or faulty items) with the recipient if they are not also the billable customer. For any queries regarding the order you've received, please have the billable customer get in contact with us.